Not sure, but I watched as the DNS started populating again late Friday afternoon eastern time zone (UTC-4) using dnschecker.org - when the ns finally sync'd, I also checked my A records (all good) and my mail started flowing again, and my websites were once again accessible.
It was a scary 24 or so hours, and was tempted to start making plans to change domain providers. Glad it was not necessary.

I'm sure there was more to it. All their AWS servers went down. This happened another time relatively recently when they didn't pay the bill. AWS got fed up with them and shut them down. I believe money is tight there and they owe thousands to some suppliers but won't pay, despite court awards. I believe support is now virtually non-existent with most tickets not being answered. There have been no updates for 23 months as there is no one left there who knows how to do the updates. They seem to have had a fatal internal server error last summer and I believe they can no longer do updates even if they want to. It looks like a dead organisation and they have the cheek to still take money for support subscriptions.

If people had any sense they'd immediately move the DNS for their domains to another supplier such as Cloudflare who do DNS for free, It is simple to do. They should then look at moving their domains in slower time. This will anyway give them a cost saving as Clearcenter domains are not price competitive. If any domain had its DNS elsewhere, it would have survived the last couple of days meltdown. Cloudflare can even do DDNS for your domain.

If anyone wants their EPP code to move their domain, they can get it from their account at the Clearcenter portal. The domain can also be unlocked for transfer there.

Similarly, anyone relying on a poweredbyclear.com DDNS should switch to another DDNS provider such as noip.com.

When this happens, the webconfig goes really slow as it waits for a response from a Clearcenter server. To get round the slowdown you will need a custom firewall rule to REJECT outbound traffic to 52.6.150.76.

Its happened again, not the clear.os domains, but my personal domains that clear.os is responsible for. Frustrating to say the least.

Paul Caccamo wrote:

Its happened again, not the clear.os domains, but my personal domains that clear.os is responsible for. Frustrating to say the least.

Very frustrating!!! I can't get to clearcenter.com, and oddly enough at the same time comcast has changed my IP! Talk about a very strange coincidence. I did get a response from them in June with the outage, and it was eventually fixed. I can't seem to get anywhere but the forum this time. HELP!!!

Yeah, my site is down I believe because Clear Center's down along with their nameservers. That is frustrating.

does anybody has some information in the meantime? my side is also belong there nameservers.

Mick, we have already put in Transfers for our domains but the transfer will take up to 7 days to complete. I have tried to update the name servers in the Clearcenter portal and it reports the objects are locked.

Error occurred: Invalid data: Registry error, domain's nameservers not updated [Object status prohibits operation]
Any ideas?

crazym wrote:

does anybody has some information in the meantime? my side is also belong there nameservers.

no response yet. I was able to submit a ticket, I suggest you all do the same

I did also starting with a Transfer...But because E-Mail is also not working, I did change the Admin E-mail Address. Got the information, that I will be locked for 60 days....I am going crazy....

Edward Wayne Phillips wrote:

Mick, we have already put in Transfers for our domains but the transfer will take up to 7 days to complete. I have tried to update the name servers in the Clearcenter portal and it reports the objects are locked.

Error occurred: Invalid data: Registry error, domain's nameservers not updated [Object status prohibits operation]
Any ideas?

Like Others, we have initiated transferring our domain registration, but will no response to support tickets and phones at ClearCenter not being answered, it is a frustrating time. I have reached out to TuCows who is the actual Registrar with Clear being a reseller to see if they can provide any assistance, but have not heard back. If I receive any assistance from TuCows, I will share so others can benefit.

We have updated the NS records through the portal which for the moment is functioning, but whether this actually initiates any action is unknown. At this point, it doesn't appear making changes in the ClearCenter Portal translates to actual changes.

meantime, I did also contact TuCows! Will also keep you updated.

Herm Harrison wrote:

Like Others, we have initiated transferring our domain registration, but will no response to support tickets and phones at ClearCenter not being answered, it is a frustrating time. I have reached out to TuCows who is the actual Registrar with Clear being a reseller to see if they can provide any assistance, but have not heard back. If I receive any assistance from TuCows, I will share so others can benefit.

We have updated the NS records through the portal which for the moment is functioning, but whether this actually initiates any action is unknown. At this point, it doesn't appear making changes in the ClearCenter Portal translates to actual changes.

I got the answer form TwoCows Compliance, that my domain transfer is done to an other Registrar: http://www.ascio.com. But I am not sure, if this is the Registrar form my new provider. We will see it tomorrow.

I got the answer form TwoCows Compliance, that my domain transfer is done to an other Registrar: http://www.ascio.com. But I am not sure, if this is the Registrar form my new provider. We will see it tomorrow.

Finally...time to say goodbye after more than 20 years.

I was just able to transfer our domain. More than 2 decades with these guys, way back in the ClarkConnect days. What a shame. It was ALWAYS such a good server package and the Community was one of the best.

As others have done, I was able to access my DNS record in the portal, change my admin e-mail address and send my epp codes to the new admin address.
I then signed up with another domain host and initiated the transfer. it went smoothly with my 2 .ca domains, but the .org domain was in pending transfer for 5 days.
I then contacted Tucows compliance and asked how that could be shortened (if possible) and outlined the issues with trying to contact ClearOS - also referred to
the ticked I filed with Tucows back in June when I noticed it the first time. They replied to my ticket saying they would send a link to override the 5 day waiting period.
It arrived and I had my transfer within a couple hours.
Case closed I guess.. Sad to see the state of affairs, I also was a ClarkConnect user from way back.
Hope everyone also has a smooth move to a new DNS provider.
Cheers

First move your DNS records to a free DNS provider like Cloudflare, then update the NS records in the Clearcenter portal. That will get you up and running pretty much immediately. Then, and only then, start a domain transfer which can happen in slow time.

If you do the domain transfer first you can no longer update your NS records and you'll have to wait for the domain transfer to complete.

Donald D wrote:

First move your DNS records to a free DNS provider like Cloudflare, then update the NS records in the Clearcenter portal. That will get you up and running pretty much immediately. Then, and only then, start a domain transfer which can happen in slow time.

If you do the domain transfer first you can no longer update your NS records and you'll have to wait for the domain transfer to complete.

Sounds like folks are making progress, but I'm lost. Somebody please give me a little more...

1. I see references to tucows, ascio and CloudFare. how do I find these? could somebody give a URL?
2. I see people talking about using the portal to make changes. Tonight for the first time I'm able to login to secure.clearos.com, but I don't see any information there about the name(s) I have registered. In fact I don't see any information on any of the DNS screens. I do see the ticket I filed 6 days ago.
3. I'm not sure I care about the name at this point, I'm primarily running an ftp/sftp server on the outside. Do I just give up?
4. If so, what are the free DNS profiders out there using? (probably same question as #1

Its disapointing because the linux distro was really quite reliable and easy to manage. I guess I'll have to move on.

Chris Johnson wrote:

Donald D wrote:

First move your DNS records to a free DNS provider like Cloudflare, then update the NS records in the Clearcenter portal. That will get you up and running pretty much immediately. Then, and only then, start a domain transfer which can happen in slow time.

If you do the domain transfer first you can no longer update your NS records and you'll have to wait for the domain transfer to complete.

Sounds like folks are making progress, but I'm lost. Somebody please give me a little more...

1. I see references to tucows, ascio and CloudFare. how do I find these? could somebody give a URL?
2. I see people talking about using the portal to make changes. Tonight for the first time I'm able to login to secure.clearos.com, but I don't see any information there about the name(s) I have registered. In fact I don't see any information on any of the DNS screens. I do see the ticket I filed 6 days ago.
3. I'm not sure I care about the name at this point, I'm primarily running an ftp/sftp server on the outside. Do I just give up?
4. If so, what are the free DNS profiders out there using? (probably same question as #1

Its disapointing because the linux distro was really quite reliable and easy to manage. I guess I'll have to move on.

OKAY!

So this is strange. Right after I was able to make that comment, I tried again and my login on the portal worked. And I found the sdn info and made the IP address change I needed. That hasn't worked in one week. Now, let's see if my poweredbyclear.com lookups start working again. Wouldn't that be a kick in the ass.

We've completed our move. Critical first step is to setup a new NS server, update the record in ClearCenter to reflect the new NS record and then initiate a domain transfer. If you start the domain transfer first, the records will be locked for at least a week and you'll have no service. (Ask me how I know). Got to TuCows and report the Registrar (reseller) as unresponsive and it may speed up the process. https://tucowsdomains.com/help/domain-management/my-domain-provider-is-unreachable/

It's a shame the way Clear is handling this situation, but the writing on the wall is clear. They're not coming back and have reached a point where they are unable and/or unwilling to support their customer base.

Chris Johnson wrote:

Chris Johnson wrote:

[quote]Donald D wrote:

First move your DNS records to a free DNS provider like Cloudflare, then update the NS records in the Clearcenter portal. That will get you up and running pretty much immediately. Then, and only then, start a domain transfer which can happen in slow time.

If you do the domain transfer first you can no longer update your NS records and you'll have to wait for the domain transfer to complete.

Sounds like folks are making progress, but I'm lost. Somebody please give me a little more...

1. I see references to tucows, ascio and CloudFare. how do I find these? could somebody give a URL?
2. I see people talking about using the portal to make changes. Tonight for the first time I'm able to login to secure.clearos.com, but I don't see any information there about the name(s) I have registered. In fact I don't see any information on any of the DNS screens. I do see the ticket I filed 6 days ago.
3. I'm not sure I care about the name at this point, I'm primarily running an ftp/sftp server on the outside. Do I just give up?
4. If so, what are the free DNS profiders out there using? (probably same question as #1

Its disapointing because the linux distro was really quite reliable and easy to manage. I guess I'll have to move on.

OKAY!

So this is strange. Right after I was able to make that comment, I tried again and my login on the portal worked. And I found the sdn info and made the IP address change I needed. That hasn't worked in one week. Now, let's see if my poweredbyclear.com lookups start working again. Wouldn't that be a kick in the ass.[/quote]

The Clearcenter portal came back up yesterday. Clearcenter had messed the transfer of their own domain and fixed it yesterday. It seems like they are abandoning using Clearcenter as their registrar. Take the hint.

While the portal is up, you don't need to involve Tucows for the transfer as you can update your NS records yourself using a new DNS provider - there are quite a few free ones. This will restore your domain's functionality.

Once that has been done, you can unlock your domain and get your EPP (transfer) code from the portal Whois screen. Some domains may need more information for transfer codes. In that case, you'll need to involve Tucows.

The *.poweredbyclear.com subdomains seem do be permanently dead along with all other domains' DNS which use the clearsdn servers for their NS records.

Yeah, I had already been using Squarespace's nameservers for our main business website and also a cloud server, but I was using Clear for a media server. All I had to do was get a domain name transfer code from my Clear Center portal. I didn't have to update the nameserver IPs in the portal. The transfer was done within a half hour (if that). It's like they couldn't wait for me to go. So long ClearOS. Nethserver is a nice server package for anyone looking.

Dirk Albring wrote:

Yeah, I had already been using Squarespace's nameservers for our main business website and also a cloud server, but I was using Clear for a media server. All I had to do was get a domain name transfer code from my Clear Center portal. I didn't have to update the nameserver IPs in the portal. The transfer was done within a half hour (if that). It's like they couldn't wait for me to go. So long ClearOS. Nethserver is a nice server package for anyone looking.

cool, thanks! looks like no support, no automatic updates for the free version? Will check it out

I'm not sure about support and updates without a subscription. That's probably accurate though. My business keeps a subscription. The community forum for nethserver is really good and very supportive.